Experiences Shared by Our Customers

Explore feedback from customers who have used Simple Shield to navigate coverage decisions across the country.

Rated 4.9 out of 5
five-star customer score
Calculated from more than 12,800 customer responses
Google ratings
Trustpilot feedback
Better Business Bureau
Five-star responses
87 percent
Four-star responses
9 percent
Three-star responses
2.5 percent
Two-star responses
1 percent
One-star responses
0.5 percent
98 percent satisfaction
Claims Support
94 percent would return
Likely to Recommend Simple Shield
About four hours
Typical Reply Window

Firsthand Stories, Meaningful Outcomes

Confirmed customer

A highway collision left me shaken, but Simple Shield made the next steps manageable. Someone answered quickly, explained what to document, and kept the repair process moving until my car was back in five days.

M
Jordan Ellis
Auto Premier Plan - Raleigh, NC - 2 years with Simple Shield
Shared in May 2025
Confirmed customer

As a freelancer, predictable costs matter to me. Simple Shield made the payments easier to plan, and updating my protection after buying a newer vehicle took only a few minutes online.

S
Priya Nair
Auto Advantage Plan - Denver, CO - 18 months with Simple Shield
Shared in April 2025
Confirmed customer

I relocate often for consulting work and used to dread changing insurance details. Simple Shield let me change my location, add roadside assistance, and retrieve an updated card outside normal weekday hours.

J
Mateo Alvarez
Auto Advantage Plan - Tampa, FL - 3 years with Simple Shield
Shared in March 2025
Confirmed customer

After an unexplained renewal increase, I compared alternatives and found a better combination of cost and protection through Simple Shield. More than a year later, the experience remains consistent.

D
Owen Parker
Auto Premier customer - Boulder, CO - protected since early 2025
Shared in June 2025

More Customer Perspectives

Identity confirmed

Leaving an insurer I had used for a decade felt risky, but Simple Shield explained each step clearly. My policy documents arrived in my inbox the following day.

A
Camille Reed
Auto Advantage - Nashville, TN
Identity confirmed

I called with a deductible question and reached someone almost immediately. The answer was direct, thorough, and reassuring enough to make me confident in the team.

R
Jonah Fields
Auto Foundations - Portland, OR
Identity confirmed

A storm knocked my neighbor's tree onto my vehicle. I submitted the claim late that night and received a professional response the next morning.

L
Tessa Monroe
Auto Premier - Nashville, TN
Identity confirmed

I have relied on Simple Shield for almost two years. The online tools feel natural, the costs are explained plainly, and updating our household drivers took very little effort.

T
Grant Holloway
Auto Advantage - Columbus, OH
Identity confirmed

Buying insurance for my first car felt intimidating. Simple Shield broke the choices into language I could understand and helped me feel prepared.

K
Imani Brooks
Auto Foundations - Boston, MA
Identity confirmed

I work in technology and appreciated how current the Simple Shield experience felt: digital, direct, and easy to manage.

N
Felix Turner
Auto Advantage - San Francisco, CA
Identity confirmed

I spend a lot of time on the highway, so the broader vehicle option helps me drive with more confidence knowing support is available.

O
Maren Cole
Auto Premier - Charlotte, NC
Identity confirmed

I paused my coverage when I moved overseas and the process was uncomplicated. When I returned, getting started again took only minutes.

P
Dev Shah
Auto Advantage - Portland, OR
Identity confirmed

My mother completed the setup without assistance. It is unusual to find a digital experience that still feels considerate and human.

G
Luca Bennett
Auto Foundations - San Antonio, TX

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