Whether you are comparing coverage, managing a policy, or dealing with a loss, choose the contact method that feels easiest and tell us what you need.
1-800-SIMPLESHIELD
support@simpleshieldinsurance.com
Talk with a Simple Shield coverage specialist through the website.
Simple Shield Customer Care Center
Serving participating communities nationwide
Share enough context for us to route your message correctly. A team member will reply as soon as possible, usually within one business day.
Use the 24-hour claims line for immediate guidance. When it is safe, keep the policy reference, event timeline, available images, and relevant police documentation nearby.
Reach Urgent Claim SupportMake safety the first priority and call emergency services when needed. Then use “Report a Loss” in your account or call 1-800-CLAIMS-DS. Gather the policy number, photos, other-party information, and report details without admitting fault.
Sign in and open Billing Settings to replace the saved payment method. Review the confirmation carefully so you know which account will be used for the next scheduled payment.
In most cases, begin with Add Vehicle in the policy area of your existing account. Be ready with the VIN, purchase date, financing information, drivers, and intended use. Any multi-vehicle discount depends on eligibility.
Use Policy Settings or ask support to help. Request written confirmation of the cancellation date and check whether a balance or refund applies. Keep existing coverage in place until you are certain a replacement policy is active.